Privacy Policy

1. Information We Collect

We may collect:

• name
• email address
• account information
• payment-related details (processed securely via third-party providers)

2. How We Use Your Information

We use your data to:

• create and manage your account
• provide access to the platform
• process payments
• send updates and important notifications
• improve our services

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance — to create your account, deliver the membership, and process payments
• Legitimate interests — to secure the platform, prevent fraud, and improve our services
• Consent — for optional communications such as marketing emails (which you may withdraw at any time)
• Legal obligation — where we must retain or disclose data to comply with law

4. Data Protection

We take reasonable steps to protect your information.

Payment data is handled securely through trusted third-party providers.

5. Sharing of Information

We do not sell your data. We may share information with:

• Paddle.com — our Merchant of Record and payment processor, which handles all sales, subscription management, payments, tax compliance, invoicing, and refunds
• hosting and infrastructure providers required to run the platform
• analytics and customer support tooling providers
• professional advisers (legal, accounting) where necessary
• authorities where required by law

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes set out in this policy:

• Account data — for as long as your account is active, and up to 12 months after account closure
• Transaction and billing records — for up to 7 years to meet tax and accounting obligations
• Support communications — up to 24 months after the last interaction
• Marketing preferences — until you withdraw consent or close your account

When data is no longer needed, it is deleted or anonymised.

7. Cookies

We may use cookies to:

• improve user experience
• track usage for optimization

8. Your Rights

You may:

• request access to your data
• request deletion of your account
• request correction of inaccurate data
• object to or restrict certain processing
• request portability of your data
• withdraw consent where processing is based on consent

Contact us to make a request.

9. Changes

We may update this policy from time to time.

10. Contact

For privacy-related questions: admin@ydspacecrew.com